Discussion

Stop trying to engineer your way out of listening to people

buggy6257: > Tonnes of frameworks around this concept, so I won't repeat what others have done decently already. Jobs To Be Done, Outcome Driven Innovation, and in the UX camp, empathy mapping.Totally understand, but I would love if the author included links to these other things for articles/etc they thought did a good enough job not to repeat them!

AdieuToLogic: >> Tonnes of frameworks around this concept, so I won't repeat what others have done ...> Totally understand, but I would love if the author included links to these other things for articles/etc they thought did a good enough job not to repeat them!I believe the author identified the primary remedy in the article: The problem isn't that you need a better system. The problem is you're avoiding doing the work.

heyalexhsu: Or maybe we're spending too much time on communicating. If too much time is allocated then its hard to stay focused and there's always the next time that can be used to clarify. Cut all the unnecessary meetings and only allocate the minimum viable time to communicate. Then everyone will be listening.