Discussion

jodrellblank: But which part is the minimal ticketing system?- a text file (with an undefined character encoding)- an undefined structure for the header of the file- a rule that status must be 'open' or 'closed' in every human head- a revision control system which dates changes- a filesystem, terminal, multi-user OS, shell (piping, globbing, environment variables), grep, wc- an out of band way to request and obtain permission to change the owner, possibly a high-trust environment with no arguing "you agreed" "no I didn't"- a programmer/scripter who can develop the management reports on-demand